Your Privacy Matters
Privacy Policy
Last updated: February 2025. Your trust is important to us. This policy explains how we handle your personal information.
1. Overview
At FASYHA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect the following personal information: your full name, email address, phone number, shipping and billing address, and payment method selection. We do not collect or store credit card details.
Automatically Collected Information
When you browse our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site. This information is collected using cookies and similar tracking technologies.
Order Information
When you make a purchase, we collect information related to the transaction, including the products purchased, order value, shipping details, and payment confirmation. This information is necessary to fulfil your order and provide customer support.
3. How We Use Your Information
- Process and fulfil your orders, including shipping and delivery
- Send order confirmations, shipping updates, and delivery notifications
- Create and manage your user account
- Provide customer support and respond to your inquiries
- Send promotional emails about new products, collections, and offers (only with your consent)
- Improve our website, products, and services based on your feedback and usage patterns
- Detect, prevent, and address fraud or other security issues
- Comply with legal obligations and enforce our terms of service
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure payment processing through trusted payment providers
- Regular security assessments and vulnerability testing
- Access controls limiting employee access to personal data on a need-to-know basis
- Encrypted storage of sensitive data at rest
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.
7. Your Rights
You have the following rights regarding your personal information:
- Access — You can request a copy of the personal data we hold about you
- Correction — You can request that we correct any inaccurate or incomplete data
- Deletion — You can request that we delete your personal data, subject to certain legal obligations
- Opt-out — You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails
- Data Portability — You can request your data in a structured, commonly used format
- Account Deletion — You can delete your account by contacting our support team
To exercise any of these rights, please contact us at hello@fasyha.com. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Order information is retained for a minimum of 5 years for tax and legal compliance purposes. Account information is retained as long as your account is active. If you request account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required by law.
Marketing preferences and consent records are maintained for as long as you remain subscribed. Browsing data collected through cookies is typically retained for 12 months.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@fasyha.com.
10. International Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ. By using our website and providing your information, you consent to the transfer of your data to Pakistan and other countries where our service providers operate.
We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: